DataX Ltd.™ is growing and we are constantly looking to expand our talented team of professionals. If you are hard working, driven and want to be part of a company that is an industry leading provider of data services, we want you. DataX Ltd.™ provides an environment that fosters creativity, camaraderie and dedication to excellence. Our campus is aesthetically designed to facilitate teamwork. Our associates have access to the tools, technology and amenities for a comfortable and productive work environment. DataX Ltd.™ is convenient to get to, readily accessible from the 15 and 215 freeways and is within minutes from the "Strip."
Technical
Technical Service & Pre-Sales Engineer
Duties & Responsibilities
Additional duties may be assigned
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Responds to all client requests, such as product, service and billing inquiries, and questions regarding systems integration and business rule configuration.
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Manages client on-boarding process and guides the client through each phase.
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Provides sales and marketing support.
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Prepares and delivers technical sales demonstrations.
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Leads implementation kick-off meetings.
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Manages implementation projects.
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Updates API documentation.
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Performs quality assuring of input files.
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Troubleshoots client implementation issues.
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Monitors operations and ensures billing accuracy.
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Works with cross-functional team in designing new business processes.
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Develops new products and service offerings.
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2+ years experience in customer service
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4-year BS degree in a technical field (i.e. Statistics, Mathematics, Operations Research, Engineering, Chemistry, Biology, Computer Science, Business Information Systems, etc.)
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Experience with pre- and post-sales support (including needs assessment and product demonstrations)
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Experience with Microsoft Office (Word, PowerPoint, Excel, and Access)
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Knowledge with SAS, SPSS or SQL programming a plus
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